Custom Order Guidelines

Thank you for choosing Coco's Treat LA to be part of your special celebration! Every custom cake, sugar cookie, and sweet treat is handcrafted to order with meticulous detail. To ensure a seamless ordering process, please review our custom order guidelines below.

1. How to Place a Custom Order

Inquiry Submission: Submit your custom request through our website order form, email us at cocostreatla@gmail.com, or text 818-617-3958 with your event date, theme, guest count, and design inspiration photos.

Lead Time: We recommend placing custom orders at least 2 to 3 weeks in advance of your event. Popular weekend dates and seasonal holidays book quickly.

Rush Orders: Requests made with less than 7 days' notice are subject to calendar availability and may incur a rush fee.

2. Payment & Confirmation

Payment Requirement: Full payment is required to confirm and reserve your spot on our baking calendar.

Unconfirmed Orders: Quotes and consultations do not reserve your date. Orders are not processed, confirmed, or scheduled for production until payment is received in full. Unpaid invoices are subject to cancellation.

3. Design & Inspiration

Custom Artwork & Replicas: While we welcome inspiration photos, color swatches, and party decor references, every baker has a unique style. We do not guarantee exact 1:1 replicas of other artists' work, but we will adapt your theme into our signature Coco's Treat LA style

Final Design Approval: All design elements (flavors, text, colors, shapes) must be finalized at the time of payment confirmation.

4. Changes, Reductions & Cancellations

7-Day Deadline: Design modifications, quantity reductions, or date changes must be submitted at least 7 days prior to your scheduled order date.

Change Fees: Approved order modifications requested after confirmation are subject to a $20.00 administrative change fee.

Final Sales: Because custom treats are made specifically for your event, all custom sales are final. Please refer to our Change, Cancellation & Refund .