Refund & Cancellation Policy

Thank you for choosing Coco's Treat LA. Every order is baked fresh from scratch and customized specifically to your unique requests, including custom flavors, colors, designs, and quantities. Because our products are perishable and custom-made, all sales are final. We do not offer returns, exchanges, or standard refunds.

Cancellations

Because each order is custom-made to your specific instructions, completed items cannot be repurposed or resold. Therefore, we are unable to accommodate standard cancellations or refunds once an order is placed.

In-Production Cancellations: If a cancellation is requested while an order is partially complete, a partial store credit may be evaluated based strictly on the current production status, regardless of the timeframe.

Refund & Return Policy

Due to the perishable nature of our products, we cannot control how items are stored, transported, or handled after leaving our bakery.

No Returns: We do not accept returns or exchanges. Customers do not need to ship perishable items back to us unless specifically requested.

Store Credit: In rare, pre-approved circumstances where an order is canceled prior to production, store credit will be issued to be used toward a future order.

Damaged Items & Order Issues

If your product arrives broken or damaged, please contact us immediately upon receiving your order so we can address your concerns.

Photo Evidence Required: Coco's Treat LA requires clear photographic proof of ALL damaged items, including photos of every damaged piece alongside the shipping/packaging materials.

Strict 2-Day Claim Window: Photos must be emailed to cocostreatla@gmail.com within 1–2 days of delivery. Any claims submitted after 2 days of receipt, or without proper photos, will not be considered for replacement or store credit.

Cosmetic Packaging: Coco's Treat LA is not responsible for minor cosmetic wear on external packaging or products (such as slight outer box dents or minor surface scratches).

Order Changes & Adjustments

Please double-check all details before submitting your order. Once placed, production planning begins immediately to ensure timely delivery and quality.

General Changes: Change requests made within 7 days of your order due date typically cannot be accommodated. If your order was placed well in advance and is not yet in production, we may be able to adjust details or move your order to a future date.

Change Fee: If a change request is approved, an additional $20.00 change fee will apply. Changes will only be processed after this fee is paid and provided production has not started.

Shipping, Delivery & Design Adjustments

Delivery & Address Updates: All changes to delivery dates, shipping addresses, or pickup/fulfillment methods must be submitted at least 7 days prior to your order due date.

Quantity Adjustments: You may request to increase item quantities at any time prior to production (a new invoice will be sent and must be paid immediately). Quantity reductions are only permitted up to 7 days before your order date.

Design & Theme Changes: Custom design modifications are permitted up to 7 days before your order date. No design changes can be made within the 7-day window.

Custom Order Payment Policy

Full payment of the total order amount is required before production begins. Orders are not confirmed, reserved, or processed until payment is received in full. Unpaid orders are subject to cancellation.